Job Description

One of our clients is hiring for a Product Research Manager in Rosemead, CA (Hybrid). This is initially a 12-month contract with possible extension.

Description:

Job duties may include: Reviewing software requirements and preparing test scenarios; executing tests on software usability; analyzing test results on database impacts, errors or bugs, and usability; preparing reports on all aspects related to the software testing carried out and reporting to the design team.

Education/Experience: Bachelor's Degree in an applicable profession, business, or technical discipline or an equivalent combination of education, training, and experience. Possesses seven to ten years of experience.

Day-to-Day Responsibilities/Workload

The Product Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions. This role runs discovery, maps cross-channel journeys, identifies constraints, and produces the “Discovery Packet” required for IT to provide accurate estimates and for leadership to make investment decisions.

This is a hands-on discovery and research role, not a delivery role and not a people-management role.

Key Responsibilities:

Strategic Discovery & Problem Framing

• Convert vague business problems into fully defined opportunities with customer + business + regulatory framing.
• Produce “shovel-ready? Discovery Packets to support IT estimation, capital requests, and strategic prioritization.
• Works with the Senior Manager of Product to create ROI models (when needed)
• Translate scattered backlog into strategic themes.

Research & Validation Leadership

• Lead customer research: interviews, usability tests, concept validation, and prototype creation/feedback.
• Leverage call center data, QM analytics, and operational insights to validate root causes.
• Works with Senior Manager of Product to identify regulatory constraints affecting the solution space.
• Product service blueprints, journey maps, business rule definition and low-fidelity prototypes.
• Stakeholder & Scope Management
• Aligns with Domain PMs to understand end-to-end journey impacts and constraints early.
• Works with Domain PMs to define MVP boundaries and ensure IT estimates are based on realistic, validated scope.
• Ensure all discovery artifacts are aligned before transitioning work to estimation or execution.

Required Skills/Attributes

Qualifications

• 5+ years in Discovery, UX Research, Product Strategy, and Service Design
• Strong skills in blueprinting, journey mapping, and early-stage prototyping
• Ability to translate user needs and operational insights into business value.
• Strong synthesis, facilitation, and problem-facing capabilities.

Desired Skills/Attributes

• Experience in large, complex, and regulated enterprises (preferred)

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